Customer story — Legal

Intake to invoice, with professional rigor preserved.

Quintana Law Group runs client intake, conflict checks, matter pipeline, document storage, and billing through OneHub360. The practice keeps the rigor a law firm requires while losing the stack of disconnected tools that used to demand attention.

The problem

Practice management software was built for big firms. The tools for small firms were toys.

Enterprise legal software costs more than the matter and demands a paralegal to operate. The free or low-cost alternatives don’t handle conflict checks properly, don’t scale across matters, and treat client communications as an afterthought. The result for a small practice: a stack of email folders, a spreadsheet, and a calendar that doesn’t talk to anything.

What got lost wasn’t the matter. It was the intake clarity, the conflict-check rigor, the response time, and the billing follow-through.

What we built

A practice operating system, not a CRM with a legal coat of paint.

Intake captures the full picture before the first call.

Prospective clients submit matter type, situation summary, urgency, and supporting documents through a structured intake form. Conflict checks run before the call is scheduled. The first contact starts qualified, not cold.

Matter pipeline tracks every active case.

New inquiry, conflict-cleared, retainer signed, active matter, closed. Each matter carries its own deal record with documents, communications, deadlines, and notes attached. Stale matters surface; active ones stay visible.

Confidentiality preserved end to end.

OneHub360 runs on the same private infrastructure as the rest of the portfolio — encrypted at rest, access-controlled, audit-logged. Matter records never leak outside their assigned attorney without explicit permission.

Retainers and time-billing through Stripe.

Trust account retainers, hourly invoicing, and flat-fee matter billing all run from OneHub360. Payments record against the matter record. Reconciliation lives where the work lives, not in a separate accounting tab.

1

System for the whole practice

Down from email + spreadsheet + calendar + folders

Pre

Conflict checks before first call

Run automatically on intake form submit

0

Matters in email folders

Every matter has a deal record with docs attached

100%

Billing tied to the matter

Stripe retainers and invoicing reconcile in place

The stack

Five pieces. One practice.

OneHub360 CRM

Prospects, clients, matters, conflict checks, document storage. Single source of truth for the practice.

Structured Intake Forms

Matter-type-specific intake captures the right information up front. Conflicts checked, urgency triaged, attorney auto-assigned.

Matter Pipeline

Every active matter visible, with deadlines and next-step ownership. Nothing slips because the calendar disagrees with the file.

Stripe

Retainers, hourly invoicing, flat-fee billing. Same Stripe account as the rest of the OneHub360 portfolio.

Document Storage

Matter documents attached at the deal record. No hunting through email for last March's filing.

Running a small practice without enterprise overhead?

OneHub360 handles intake, conflicts, matters, communications, and billing in one platform. Same setup Quintana Law Group runs the practice on. Built for firms that need rigor without the price tag.